The Treatment Plan Coordinator is a very important role within the dental office. The Coordinator acts as a liaison between the dentist and the patient. Important skills of the Coordinator include: Understanding required treatment and being able to explain it to the patient, Explaining and coordinating paying options as well as insurance coverage.
Heath care coordinators work closely with patients on a one-on-one basis. They provide guidance, support, and advice to patients dealing with complex medical issues. These professionals can help their patients navigate through a dental care scenario that may involve a variety of different doctors and treatment methods. Duties can include scheduling appointments, assisting with major decisions, helping patients understand complex medical information, evaluating care quality, and working with other health care professionals to ensure that the correct path is being taken. A knowledgeable Treatment Plan Coordinator can help patients feel good about their treatment plan and in turn help a dental practice grow.
Time: 6:00pm to 9:00pm
Credits: 9 CEU’s
Instructor: Cecilia Mescain, B.S., M.B.A., FAADOM
Since joining the dental field in 1995, Cecilia has worked in numerous administrative capacities, including dental assistant, receptionist, data entry, office manager and Chief Operating Office,. Cecilia’s dedication and passion for the dental field earned her the distinction of being named Practice Administrator/ Office Manager of the year in 2015 by the American Association of Dental Office Management. She currently works as a Chief Operating Office at a dental practice in Northern NJ. Her responsibilities include overseeing all operational aspects of 4 practices such as accounts receivables, accounts payable, payroll, human resources compliance, hiring and termination of employees, billing, coding, marketing, etc. to name a few.Her accomplishments would not have been possible without her love of knowledge, she says. “The more you know, the more valuable you are, not only to your employer, but to society.” Her passion for learning drove her to obtain a bachelor’s degree in finance from William Paterson University in 2008 (while simultaneously raising a family), followed by an MBA from Mercy College in 2015. She is currently pursuing her Doctor of Business Administration from Walden University.