973-808-1666

7 Spielman Road • Fairfield, NJ 07004

Dental Receptionist Bootcamp- Unlocking Dental Reception Excellence

$399.00

Clear

Description

Ready to Unlock Your Dream Career or excel in your current position

Become the Dental Receptionist Rock Star in your practice!

Attend by either a live interactive webinar or at our school

This comprehensive course is designed for individuals looking to start or advance their career as a dental receptionist. You’ll learn the essential skills needed to manage a busy dental office with confidence and professionalism. From mastering patient scheduling to delivering exceptional customer service, this course will cover all the key areas required to excel at the front desk.

You’ll gain expertise in managing patient records, handling billing, and understanding dental terminology. Plus, you’ll sharpen your communication skills to create a welcoming and efficient environment for patients. Whether you’re new to the field or looking to enhance your current skills, this course will give you the tools to become a standout dental receptionist.

By the end of the course, you’ll be equipped to:

  • Manage appointments and patient records effectively
  • Handle dental insurance claims and billing
  • Provide exceptional customer service with a patient-first approach
  • Communicate confidently with dental teams and patients
  • Navigate dental software and office systems with ease

Join us to start your journey toward becoming a skilled and sought-after dental receptionist!

 

Day 1 Reception Organization and Management.
Unit 1 Purpose of The Dental Receptionist
Unit 2 Exceptional Service and Etiquette
Unit 3 Introduction to HIPAA In The Dental Practice
Unit 4 Handling Walk-in Salespeople
Unit 5 Handling Walk-in Patients

Day 2 Telephone Skills and Etiquette
Unit 1 The First Phone Call
Unit 1 Phone Training
Unit 2 How To Take A Good Message
Unit 3 Excellent Telephone Skills
Unit 4 How to Handle Lunches & Phone Coverage
Unit 5 Dental Emergencies
Unit 6 Patients asking for X Rays
Unit 7 How to Handle Phones in Front Of Patients

Day 3 Customer Service
Unit 1 Conversations with Patients
Unit 2 Waiting
Unit 3 Handling Late Patients
Unit 4 How to Handle a Disgruntled Patient
Unit 5 How to Hand Off Clients
Unit 6 Efficiently Handling the Check Out Process
Unit 7 Communicating with Patients

Day 4 How to Handle New Patient Calls
Unit 1 Answering New Patient Calls
Unit 2 Get New Patients Scheduled in 48 hours
Unit 3 New Patient Interview
Unit 4 Answering Dental PPO Insurance Questions
Unit 5 Second Opinions and Shoppers

Day 5 New Patient Appointments
Unit 1 Making a Good First Impression On Your Patients
Unit 2 New Patient Visit
Unit 3 Entering New Patient Information
Unit 4 New Patient Information How to be Efficient
Unit 5 Selecting Correct Insurance Information for Patient

Day 6 Introduction to Dental
Unit 1 The Right Amount of Communication
Unit 2 Diagnostic and Preventative
Unit 3 Restorative
Unit 4 Missing Teeth
Unit 5 Perio-Gum Disease
Unit 6 Tips For New Dental Employees
12 Ceu’s 
Instructor: Leslie Garabedian:
With over 20 years of experience in the dental field, I bring a wealth of knowledge and passion to the classroom. My expertise encompasses dental administration, focusing on training front desk staff in essential areas such as concierge, phone skills, insurance, treatment planning, and large case presentation.
Having worked in the dental field for many years, I understand the unique challenges that dental practices and their employees face. This insight drives my commitment to simplifying the training process and striving to cultivate confident, long-term employees who excel in their roles.
I take great joy in sharing my knowledge and experience, aiming to develop exceptional dental front desk professionals who contribute positively to their teams and enhance patient experiences. My goal with this course is to unlock your potential and create a thriving front desk employee!
I am passionate about nurturing the next generation of dental receptionists. My hope is that individuals entering this dynamic industry view it as a career opportunity rather than just a job.
The dental field offers a unique blend of challenges and rewards that can lead to a fulfilling long-term career. It is my belief that when individuals approach this profession with a commitment to growth and excellence, they can truly make a difference in the lives of patients and their practices.

Additional information

Date:

Live Webinar: Sunday's Nov. 17 to Jan. 5, 2025 Time: 10:30am to 12:30pm EST(no class 12/1 & 12/29), Attend at our School Sunday's Nov. 17 to Jan. 5, 2025 Time: 10:30am to 12:30pm EST(no class 12/1 & 12/29), Live Webinar: Friday's Dec. 6, 2024 to Jan 17, 2025 Time: 9:30am to 11:30am EST (no class 12/27), Attend at our school Friday's Dec. 6, 2024 to Jan 17, 2025 Time: 9:30am to 11:30am EST (no class 12/27)