Description
Day 1 Reception Organization and Management.
Unit 1 Purpose of The Dental Receptionist
Unit 2 Exceptional Service and Etiquette
Unit 3 Introduction to HIPAA In The Dental Practice
Unit 4 Handling Walk-in Salespeople
Unit 5 Handling Walk-in Patients
Unit 1 Purpose of The Dental Receptionist
Unit 2 Exceptional Service and Etiquette
Unit 3 Introduction to HIPAA In The Dental Practice
Unit 4 Handling Walk-in Salespeople
Unit 5 Handling Walk-in Patients
Day 2 Telephone Skills and Etiquette
Unit 1 The First Phone Call
Unit 1 Phone Training
Unit 2 How To Take A Good Message
Unit 3 Excellent Telephone Skills
Unit 4 How to Handle Lunches & Phone Coverage
Unit 5 Dental Emergencies
Unit 6 Patients asking for X Rays
Unit 7 How to Handle Phones in Front Of Patients
Unit 1 Phone Training
Unit 2 How To Take A Good Message
Unit 3 Excellent Telephone Skills
Unit 4 How to Handle Lunches & Phone Coverage
Unit 5 Dental Emergencies
Unit 6 Patients asking for X Rays
Unit 7 How to Handle Phones in Front Of Patients
Day 3 Customer Service
Unit 1 Conversations with Patients
Unit 2 Waiting
Unit 3 Handling Late Patients
Unit 4 How to Handle a Disgruntled Patient
Unit 5 How to Hand Off Clients
Unit 6 Efficiently Handling the Check Out Process
Unit 7 Communicating with Patients
Unit 2 Waiting
Unit 3 Handling Late Patients
Unit 4 How to Handle a Disgruntled Patient
Unit 5 How to Hand Off Clients
Unit 6 Efficiently Handling the Check Out Process
Unit 7 Communicating with Patients
Day 4 How to Handle New Patient Calls
Unit 1 Answering New Patient Calls
Unit 2 Get New Patients Scheduled in 48 hours
Unit 3 New Patient Interview
Unit 4 Answering Dental PPO Insurance Questions
Unit 5 Second Opinions and Shoppers
Unit 2 Get New Patients Scheduled in 48 hours
Unit 3 New Patient Interview
Unit 4 Answering Dental PPO Insurance Questions
Unit 5 Second Opinions and Shoppers
Day 5 New Patient Appointments
Unit 1 Making a Good First Impression On Your Patients
Unit 2 New Patient Visit
Unit 3 Entering New Patient Information
Unit 4 New Patient Information How to be Efficient
Unit 5 Selecting Correct Insurance Information for Patient
Day 6 Introduction to Dental
Unit 1 The Right Amount of Communication
Unit 2 Diagnostic and Preventative
Unit 3 Restorative
Unit 4 Missing Teeth
Unit 5 Perio-Gum Disease
Unit 6 Tips For New Dental Employees
12 Ceu’s
Instructor: Leslie Garabedian:
With over 20 years of experience in the dental field, I bring a wealth of knowledge and passion to the classroom. My expertise encompasses dental administration, focusing on training front desk staff in essential areas such as concierge, phone skills, insurance, treatment planning, and large case presentation.
Having worked in the dental field for many years, I understand the unique challenges that dental practices and their employees face. This insight drives my commitment to simplifying the training process and striving to cultivate confident, long-term employees who excel in their roles.
I take great joy in sharing my knowledge and experience, aiming to develop exceptional dental front desk professionals who contribute positively to their teams and enhance patient experiences. My goal with this course is to unlock your potential and create a thriving front desk employee!
I am passionate about nurturing the next generation of dental receptionists. My hope is that individuals entering this dynamic industry view it as a career opportunity rather than just a job.
The dental field offers a unique blend of challenges and rewards that can lead to a fulfilling long-term career. It is my belief that when individuals approach this profession with a commitment to growth and excellence, they can truly make a difference in the lives of patients and their practices.