973-808-1666

7 Spielman Road • Fairfield, NJ 07004

Dental Reception Training Program

$395.00

Class will run from Wednesday,October 3, 2018 thru November 7, 2018

Instructor: Rose Hirshorn, CDA,RDA . Rose is DSI faculty and has over 25 years of experience in all aspects of the dental office

Clear

Description

Course Description: This intensive 6 week program will cover the following topics: 

Week 1

  1. Introduction to the dental front office administrator
  2. Duties of the dental front office administrator
  3. Technology and front office administrator
  4. Attitude
  5. Workplace professionalism
  6. Organizational skills
  7. Stress and time management
  8. Detail orientation
  9. Problem solving
  10. Ethical, legal, and regulatory issues and responsibilities
  11. ADA code of ethics
  12. Employment issues
  13. Liability insurance and risk management
  14. Legal issues
  15. Legal damages
  16. Dental regulations and role of government agencies

 

Week 2

  1. Dental office team and patient relations
  2. Members of the dental team
  3. Dental specialties
  4. Patient relations
  5. Patient psychology
  6. The art of listening
  7. Technology in the dental office
  8. Office machines
  9. Proper use of telephone
  10. Computer basics
  11. Computer terms
  12. E-mail protocol /cellphones
  13. Modern technology

 

Week 3

  1. Basic administrative functions and printed communication
  2. Advertising and marketing
  3. Maintaining a resource binder
  4. Mail
  5. Tickler files
  6. Inventory control
  7. Written communication
  8. Front office management
  9. Opening and closing the office
  10. Reception area amenities
  11. General Appointment setting/scheduling
  12. Welcoming patients as guests
  13. Patient status
  14. Patient chart
  15. End-of-appointment procedures/follow-up
  16. Record transfers
  17. Office emergencies

Week 4

  1. Dental terminology and anatomy of the oral cavity
  2. Anatomy of the oral cavity
  3. Diseases of the oral cavity/teeth
  4. The teeth
  5. Dental chart documentation
  6. The dental chart
  7. Chart documentation of patient notifications
  8. Dental office forms
  9. Patient info forms
  10. ASA physical status system
  11. Examination forms
  12. Organizational forms
  13. Legal and financial forms

Week 5

  1. Clinical records management
  2. Filing the chart
  3. Filing records
  4. Types of patient records
  5. Computerized files
  6. Retention and maintenance of dental records
  7. Disaster planning and recovery
  8. Dental reference books and insurance contract interpretation
  9. Reference books
  10. Understanding dental contracts
  11. Types of dental plans
  12. Cost containment
  13. Insurance carrier
  14. Temporary restorations/ radiographic film/ anesthesia/ sedative/ cosmetic/ unspecified/ TMJ
  15. Dental services and coding
  16. CDT Manuel
  17. Diagnostic services
  18. Preventive services
  19. Endodontics
  20. Periodontics
  21. Prosthodontic
  22. Maxillofacial
  23. Implant
  24. Prosthodontic
  25. Surgery
  26. Orthodontic

Week 6

  1. Dental billing and dental claim form
  2. ADA dental claim form
  3. Patient claim form
  4. Pretreatment reviews
  5. Claim/eligibility
  6. Other insurance
  7. Billing
  8. Fraudulent
  9. Claims (delinquent, denied, resubmission, adjusted, appeal)
  10. Finances and accounting
  11. Patient accounting/ receivable/ payable
  12. Patent ledger card
  13. Insurance payments
  14. Posting payments
  15. Balance billing
  16. Collections
  17. The day sheets
  18. Overhead costs
  19. Bank deposits
  20. Invoice
  21. Checking accounts
  22. Tax return
  23. Financial statement
  24. Summary
  25. Employment skills
  26. Job search strategies

 

Time:           12:30pm to 3:30pm 

Credits:        18 CEU’s

Location:     DSI Fairfield NJ

Instructor:  Tara Larkin CDA,RDA , DSI faculty

Additional information

Dates:

Friday Jan. 25 to March 1, 2019: Time 12:30pm to 3:30pm